Terms & Conditions

Introduction

Welcome to ag33, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions govern your use of our website at ag33.bet and all associated services, including casino games, sports betting, live casino, slots, and crash games. By registering an account or placing a wager on ag33, you confirm that you have read, understood, and agreed to these terms in their entirety.

These terms apply to all users of ag33 services, including registered members and visitors. If you do not agree with any part of these terms, please discontinue use of our platform immediately. ag33 reserves the right to update or modify these terms at any time, and continued use of the platform following any such update constitutes your acceptance of the revised terms.

1. Eligibility

To use ag33 services, you must satisfy the following eligibility requirements at all times. Failure to meet any of these conditions may result in the suspension or permanent closure of your account and forfeiture of any associated funds or bonuses.

• You must be at least 21 years of age. ag33 is strictly a 21+ platform and reserves the right to request age verification documentation at any time.
• You must be located in a jurisdiction where online gaming is not prohibited. It is your sole responsibility to ensure compliance with local laws.
• You must not be a current employee, contractor, or immediate family member of an ag33 employee or affiliated partner company.

2. Account Registration

To access real-money games and place wagers on ag33, you are required to register a personal account. Each individual may hold only one account on ag33. The creation of duplicate or multiple accounts by the same person is strictly prohibited and may result in the permanent suspension of all associated accounts and the forfeiture of any balances.

During registration, you must provide accurate, current, and complete personal information. ag33 may require you to submit identity verification documents — such as a national ID card, passport, or driving licence — as part of our KYC process. Provision of false or misleading information constitutes a serious breach of these terms.

• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Never share your login details with any third party.
• ag33 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your login credentials.
• Accounts showing signs of fraudulent activity, bonus abuse, or use by a minor will be suspended pending investigation and may be permanently closed.

3. Deposits & Withdrawals

ag33 supports a range of convenient payment methods tailored to players in Bangladesh, including bKash, Nagad, Rocket, Upay, and major bank transfer options. All deposits are processed in Bangladeshi Taka (BDT). Minimum deposit amounts and any applicable processing fees will be displayed at the time of transaction.

Withdrawal requests are processed subject to successful completion of identity verification (KYC). ag33 aims to process approved withdrawal requests promptly. However, processing times may vary depending on your payment provider and any additional security checks required.

• Funds deposited into your ag33 account must be used for wagering purposes. ag33 reserves the right to decline withdrawal requests where adequate wagering activity has not been demonstrated.
• ag33 may impose withdrawal limits per transaction or per day. These limits will be communicated to you within the platform and are subject to periodic review.
• All financial transactions on ag33 are subject to anti-money laundering (AML) checks. We reserve the right to request supporting documentation for any transaction if deemed necessary for compliance purposes.

4. Bonuses & Promotions

ag33 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, free spins, reload bonuses, and seasonal offers tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific wagering requirements and terms stated at the time the promotion is offered.

Bonus funds are separate from your real-money balance and must meet the applicable rollover requirement before any associated winnings can be withdrawn. ag33 reserves the right to withdraw or modify any bonus offer at any time without prior notice.

• Bonuses may only be claimed once per household, IP address, or payment method unless explicitly stated otherwise. Systematic bonus exploitation is considered a prohibited activity under these terms.
• Free spins awarded as part of a promotion will be credited to a specific eligible game and must be used within the validity period stated in the promotional offer.
• ag33 reserves the right to cancel a bonus and any associated winnings if it is established that the bonus was obtained through fraudulent means, collusion, or in breach of these terms.

5. Responsible Gaming

ag33 is committed to promoting responsible gaming among all of our players. We provide a suite of player-protection tools designed to support those who wish to manage their gambling activity, including deposit limits, loss limits, wagering limits, session time reminders, and self-exclusion options. Players experiencing difficulty with gambling are encouraged to make use of these tools or to contact our support team directly.

Gambling should always be treated as a form of entertainment and not as a means to generate income. If you believe your gambling activity is causing harm to yourself or others, please reach out to our support team immediately. ag33 takes problem gambling seriously and will cooperate fully with any responsible gaming referral process. For additional guidance, 21+ only.

6. Prohibited Activities

The following activities are strictly prohibited on ag33 and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities where applicable.

• Using automated bots, scripts, or software to exploit games, bonuses, or the platform's infrastructure in any way.
• Colluding with other players or ag33 staff members to manipulate game outcomes or gain an unfair advantage.
• Attempting to launder money or use ag33 as a vehicle for any other illegal financial activity, including fraud or identity theft.
• Registering or operating more than one account, or allowing another person to use your registered account.

7. Intellectual Property

All content on ag33.bet, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of ag33 or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the platform without the express written permission of ag33.

8. Limitation of Liability

To the fullest extent permitted by applicable law, ag33 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services. This includes, without limitation, any loss of profits, loss of data, loss of goodwill, service interruption, or computer damage.

ag33 does not guarantee that the platform will be available at all times, error-free, or free from viruses or other harmful components. We will endeavour to carry out planned maintenance outside of peak hours and will provide advance notice where reasonably practicable.

9. Privacy & Data Protection

Your use of ag33 is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By agreeing to these terms, you also agree to the collection, processing, and use of your personal data as described in our Privacy Policy. ag33 employs industry-standard SSL encryption to protect your personal and financial data at all times.

10. Changes to These Terms

ag33 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Where changes are material, ag33 will endeavour to provide reasonable advance notice via the platform or email.

Your continued use of ag33 after any such changes have been published constitutes your binding acceptance of the updated terms. It is your responsibility to review these terms periodically. If you do not agree with any revised terms, you must cease using the platform.

11. Governing Law & Disputes

These Terms and Conditions are governed by the applicable laws of the jurisdiction under which ag33 operates. Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved through binding arbitration or the competent courts of the relevant jurisdiction. ag33 will always endeavour to resolve any player dispute fairly and transparently, and our support team is available around the clock to assist.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please do not hesitate to contact the ag33 support team. Our team is available 24/7 and can be reached via the contact details listed below. We are committed to responding to all genuine enquiries promptly and professionally.

For all support enquiries, please contact us at [email protected]. Our support team operates around the clock (24/7) Bangladesh Standard Time (BST, UTC+6) to assist with account issues, bonus queries, deposit and withdrawal questions, and responsible gaming requests.